Cancellation & Refund Policy
At Ecomarray, we are committed to delivering top-notch e-commerce management services. We understand that sometimes circumstances can change, and we prioritize handling cancellations and refunds with clarity and fairness.
Service Cancellation
- Before Project Commencement: Clients may cancel their service request within 7 days of payment, while keeping in mind that project work has not started. In such cases, a full refund will be issued, excluding a fixed onboarding fee of ₹5,000+Gst@%
- After Project Commencement: If the project has already started (e.g., strategy planning, meetings, implementation), cancellation requests will be approved on a case-by-case basis. Partial refunds may be granted based on the completed work, subject to managerial approval.
- Monthly Packages: Cancellations for monthly packages are not eligible for refunds once the service period has begun.
Refund Eligibility
Refund requests are considered under the following conditions:
- Service Quality Issues: If the client is dissatisfied with the service quality and reports the issue within 15 days for the quarterly package or 5 days for the monthly package.
- Non-Delivery of Services: If services have not been initiated within 7 working days of payment without valid justification.
- Duplicate Payments: In cases where duplicate payments have been made.
To process a refund, clients must:
- Provide a written request detailing the reason for the refund.
- Submit proof of payment and any related invoices.
- Acknowledge and accept the deduction of the fixed onboarding fee and any applicable charges for work already completed.
Non-Refundable Scenarios
Refunds will not be issued in the following situations:
- Change of mind or business strategy after service initiation.
- Delay caused by the client's failure to provide necessary information or approvals.
- Violation of our terms and conditions.
- Use of derogatory language or behaviour towards our team.
- Force majeure events (e.g., natural disasters, pandemics) that hinder service delivery.
Future Service Credits
In exceptional cases where a refund is not possible, we may offer service credits that can be utilized for future projects with us.
Policy Updates
Ecomarray reserves the right to modify this Cancellation & Refund Policy at any time. Clients are advised to review this policy periodically to stay informed of any changes.
Contact Us
For any questions or to initiate a cancellation or refund request, please contact us:
